Wrongturn Works helps teams rethink the product problem before they spend months making the wrong answer feel finished.
Show us the snagWhen teams are stuck, more features rarely help. We get close to the real task, surface the decision that’s been avoided, then design and build a way forward with the people who have to make it work.
Pick the friction closest to your situation. The answer shows the first question we’d investigate—not a generic pitch.
We map the handoffs, decisions and dead ends that turn a simple task into a slow one. Then we choose the smallest meaningful thing to fix.
Trace one real task from first click to finished job. No assumptions, no ceremony.
We listen, observe, and challenge inherited assumptions before they harden into a feature list.
We turn the clearest opportunity into flows, prototypes and decisions your team can act on.
Design and engineering stay together, so the useful idea survives contact with reality.
Start with a fixed-scope working sprint. If the problem needs more, we agree on the next slice before anyone starts it.
Includes stakeholder sessions, a focused review of the product, one observed user-task walkthrough, a prioritized opportunity map and a decision session. Up to six client participants; delivered by a small design-and-engineering team.
Fixed fee: $18,000Includes one agreed user journey, an interactive prototype, up to five moderated research sessions and a build-ready recommendation. Engineering implementation is scoped separately after the test.
Fixed fee: $27,000Illustrative example · Not client work
A fictional service team copies the same request details across three tools before anyone can act.
Which details are genuinely needed to make the first decision—and who already has them?
A single handoff prototype that shows required information, an explicit owner and the next action in one view.
This is a made-up scenario to demonstrate our method. It is not a client case study and makes no claim of measured results.
Wrongturn Works is an independent, deliberately small studio. You work directly with the people asking the questions, shaping the experience and building the product. Clear scope, named collaborators and no relay race.